If I buy the same item twice, will it be identical?
Nope! Everything is hand made, meaning the same item purchased twice will vary slightly between the two. However, do not fret! I only stock multiples if the differences are negligible. Anything that looks significantly different will be listed separately as its own item.
Tracking Your Order - Will you get a tracking number?
Yes! I provide a tracking number the same day that I bring your package to the post office, you will receive a notification that you have a tracking number available for your package. Because I send my packages through USPS, please allow 1 business day for your tracking number to show an update, as the packages often go through processing but do notify you when the package is at the post office. If you have any issues with tracking please let me know by emailing me at shelby@moodyhuesstudio.com. Please do not DM me on my social media accounts about order issues, as I check my social media messages less frequently than I do my business email, and I want to show your issue the importance it deserves!
Refunds & Returns - How do I go about getting a refund?
I currently do not offer refunds on purchases, due to how small of an operation I am. However, if anything arrives damaged I am more than willing to discuss sending out a new item to resolve the issue with a damaged product. I wrap all of my products with extra care since many are fragile, but things can happen in the post office! I am more than willing to accommodate these issues with damaged items.
Will I be refunded if my package is stolen or lost in the mail?
Unfortunately I am not able to remedy stolen package issues, or issues with the post office losing your package. Both of these issues are sadly out of my hands. However, I am willing to discuss coupon code discounts or % off sales for a following purchase. I do offer tracking on all of my products, and with the prevalence of package theft, please consider the arrival time of your product to ensure it gets into your hands safely and securely!
How long until I receive my order?
I make post office trips 1-2x a week depending on number of orders! If you order a product Mon-Wed have not received tracking information on your order by Friday afternoon, please reach out to me via email shelby@moodyhuesstudio.com for any questions or concerns. I make sure all orders placed that week are sent to the post by Saturday at the latest. All orders take the standard time for USPS basic ground shipping (3-5 business days) unless you paid for priority mail or any other expedited shipping option. If you have any issues with your tracking number or your package in general please send me an email to the email listed above and I can try to assist you with your concern!
What's the best way to contact you?
Via email (shelbylyn@moodyhuesstudio.com). I check my social media pages less frequently than I do my business email, so if you have any questions about an order, a commission request, or general question the fastest way to get ahold of me will always be via email. Please allow 24-48 hours for a response. I answer emails Monday-Friday with the occasional Saturday email if I have a post office run that day. Any emails sent to me after 5pm are subject to me responding the following day. The only situation in which I recommend sending me a direct message on my social media pages is if for some reason you cannot get ahold of me via email. Please note I am in the CST time zone, and to account for your own time zone when expecting an email response
How often do you respond to emails?
I check my email 3-5x throughout the day, with the last time being at 5pm CST. I take customer service very seriously and the moment I see your email I will take time to respond to it. If I have not responded in 48 hrs, please send a follow up email. If I still have not responded, please reach out to me via social media through sending me a direct message. I do check my spam folder to make sure nothing gets filtered, and have not had any issues to date but not all tech is perfect, and I would be mortified if a customer felt they were being ignored or unheard.