Shipping policy

Tracking Your Order - Will you get a tracking number?
Yes! I provide a tracking number the same day that I bring your package to the post office, you will receive a notification that you have a tracking number available for your package. Because I send my packages through USPS, please allow 1 business day for your tracking number to show an update, as the packages often go through processing but do notify you when the package is at the post office. If you have any issues with tracking please let me know by emailing me at shelby@moodyhuesstudio.com. Please do not DM me on my social media accounts about order issues, as I check my social media messages less frequently than I do my business email, and I want to show your issue the importance it deserves!

Will I be refunded if my package is stolen or lost in the mail?
Unfortunately I am not able to remedy stolen package issues, or issues with the post office losing your package. Both of these issues are sadly out of my hands. However, I am willing to discuss coupon code discounts or % off sales for a following purchase. I do offer tracking on all of my products, and with the prevalence of package theft, please consider the arrival time of your product to ensure it gets into your hands safely and securely! 

How long until I receive my order?
I make post office trips 1-2x a week depending on number of orders! If you order a product Mon-Wed have not received tracking information on your order by Friday afternoon, please reach out to me via email shelby@moodyhuesstudio.com for any questions or concerns. I make sure all orders placed that week are sent to the post by Saturday at the latest. All orders take the standard time for USPS basic ground shipping (3-5 business days) unless you paid for priority mail or any other expedited shipping option. If you have any issues with your tracking number or your package in general please send me an email to the email listed above and I can try to assist you with your concern!