Contact information

What's the best way to contact you?
Via email (shelbylyn@moodyhuesstudio.com). I check my social media pages less frequently than I do my business email, so if you have any questions about an order, a commission request, or general question the fastest way to get ahold of me will always be via email. Please allow 24-48 hours for a response. I answer emails Monday-Friday with the occasional Saturday email if I have a post office run that day. Any emails sent to me after 5pm are subject to me responding the following day. The only situation in which I recommend sending me a direct message on my social media pages is if for some reason you cannot get ahold of me via email. Please note I am in the CST time zone, and to account for your own time zone when expecting an email response

How often do you respond to emails? 
I check my email 3-5x throughout the day, with the last time being at 5pm CST. I take customer service very seriously and the moment I see your email I will take time to respond to it. If I have not responded in 48 hrs, please send a follow up email. If I still have not responded, please reach out to me via social media through sending me a direct message. I do check my spam folder to make sure nothing gets filtered, and have not had any issues to date but not all tech is perfect, and I would be mortified if a customer felt they were being ignored or unheard.